Rental Services for E-Scooters Begin in Japan

Recently relaxed traffic regulations are paving the way for an e-scooter rental market in selected areas of Tokyo and Fukuoka.

May 17, 2021

Despite being an early innovator in the world of Mobility as a Service (MaaS) with the famous bullet train, generally conservative Japan has been a little slow to jump on the e-scooter bandwagon. With recently relaxed traffic regulations in selected areas, which are enabling the development of rental services for e-scooters, which are called dendo kikkubodo (電動キックボード) in Japanese, a term that literally means “electric kickboard,” that is about to change. Success by early adopters in Tokyo and Fukuoka should make it possible for Japan to become a “fast follower” in this exciting niche market to help riders get from Point A to Point B.

What is an e-scooter?

Beginning around 2017 in selected, overseas markets, the e-scooter rapidly gained popularity as a convenient, easy-to-use, and environmentally-friendly means for covering “the last mile.”  The e-scooter is a “micro-mobility device” vehicle that can reach speeds of about 20 kilometers per hour and can be ridden while standing.  According to Japanese traffic rules, it falls under the special category of kogata tokushu jidosha (小型特殊自動車) in Japanese.

e-Scooters are ridden while standing up, Image Sourced from Shibuya Keizai Shinbun

E-scooters are as “easy as 1-2-3” to ride, according to the website of e-scooter start-up mobby in Fukuoka.  First, place one foot on the step and then kick the ground with the other foot.  Once stable, press the accelerator to accelerate. When you want to stop, use the brake lever.

Well, that does sound pretty simple!

Will e-scooters replace the bicycle?

The bicycle is indeed the closest vehicle to an e-scooter in terms of speed, but there are clear differences between the two.  One is the distance traveled.  Also, e-scooters do not have seats, so people wearing suits and skirts can easily ride them. They are, however, not suitable for traveling long distances because you need to stand up while moving.

Now you can easily rent an e-scooter in Tokyo from Luup, Image Sourced from My Navi News

Daiki Okai, president and CEO of Luup, an e-scooter rental service start-up in Tokyo, believes,

The e-scooter is the most suitable mobility for traveling a distance of 1 to 2 kilometers, about a 15-minute walk. On the other hand, bicycles have seats, so they are probably more suitable for traveling longer distances than e-scooters.

Daiki Okai, president and CEO of Luup, an e-scooter rental service start-up in Tokyo, Image Sourced from Advanced Mass Median

One problem with bicycles in Japan’s large urban centers is, though, finding a place to park.  Okai expanded,

E-scooters take up less space than bicycles, making it possible to install more of them in a smaller space. This means that e-scooters can be an efficient form of mobility for landowners who want to install them. Especially in Japan, where space is limited, and the cost of real estate demands a high premium, the size of the parking lot is critically important.

Thus Okai and fellow entrepreneurs are attempting to carve out a new niche market.  He concluded,

Rather than thinking that e-scooters are superior to bicycles, I think it is important to distinguish between the two based on their respective characteristics.

By now I bet that you want to try riding an e-scooter, right?

Now Available to Rent in Japan

Well, at the end of April traffic regulations were relaxed in limited areas—at least for a trial period—to embolden the two start-up rental services Luup and mobby to start offering a limited number of rental e-scooters in Tokyo and Fukuoka.

A Luup rental station or “port” in central Tokyo, Image Sourced from SankeiBiz

Luup, which also rents electric-assist bicycles, received the go-ahead to operate an e-scooter rental business in three areas in central Tokyo, including Shibuya, Shinjuku, and Roppongi.  (At the moment, they have started only in Shibuya.)  The firm is also planning to begin to offer e-scooter rental in two locations in Osaka, Minami, and Kita, very soon.

A similar service called mobby just started on a trial basis in Fukuoka.  From May 10, mobby “rolled out” its fleet of approximately 100 e-scooters in the central Tenjin District of Fukuoka.  If all goes well, then mobby will provide more e-scooters and place more rental stations around the city.

Other new market entrants include WIND(ウィンド)ema(エマ), although they still seem to be getting organized.

How do you get “a ticket to ride?”

Instructions for how to rent, Image Sourced from mobby

According to mobby’s website, there are four quick steps to get started.

  1. Register via LINE:  At least to use mobby, you don’t need a dedicated app—only an existing LINE account.  Just “friend” mobby within LINE.  After that, spend approximately 10 minutes to upload your driver’s license, register your credit card, and take a simple quiz on the rules of the road in Japanese.  Don’t worry!  There is an online primer for the test.
  2. Locate an E-Scooter:  Use the map function to find the closest e-scooter parking station.
  3. Scan to Unlock and Go:  Use your mobile telephone to scan the QR Code on the e-scooter to unlock its key.  That’s it!  You’re free to go!
  4. Return:  After going for a ride, return the e-scooter to the same or another e-scooter parking station.

The process is similar for Luup, although Luup relies upon a dedicated app.

How much does it cost to rent?

Luup charges a flat fee of 100 Japanese yen (approximately US 90 cents) for access and the first 10 minutes.  After that, each additional minute costs 15 yen (14 cents).  Thus, for one hour, the fee would be 850 yen ($7.75).

Mobby’s pricing is also based on rental time, but it costs only 150 Japanese yen ($1.37) for the first 30 minutes.  From the 31st minute, there is an additional charge of 5 yen (4-1/2 cents) per minute.  That works out to 300 yen/hour ($2.75).

Both services charge the fees to a credit card which must be registered in advance.

How far can you ride?

While the actual range depends upon the driver’s weight, local topography, and traffic conditions, the manufacturer lists the range at approximately 22 km.

Where can you ride?

At present government authorities have restricted the area where you can ride a rental e-scooter.  The most basic guidelines limit you to smaller roads, but each rental service provides details online.

Check out Japan Insider’s own Yasu and Julian as they take a ride through Shibuya.

With a rental e-scooter, there is, however, no need to return your e-scooter to the same place where you rented it, as there are plenty of other rental stations or “ports” around town.  This practice is called norisute (乗り捨て) in Japanese.

In Fukuoka mobby specifies that users are not allowed to ride on sidewalks.  There are, moreover, some restricted areas including within Fukuoka’s famous Ogori Park.

Also, be careful not to park in “no parking zones,” as both rental services are very clear that it is the driver who will be fined in such a case.

Do you need to wear a helmet?

While not required, wearing a helmet is highly recommended.

Are there any other requirements?

E-scooters are classified as special small cars or kogata tokushu jidosha (小型特殊自動車) in Japanese. You need to register your driver’s license in advance with both Luup and mobby. It is important to refresh your understanding of the rules of road prior to getting on an e-scooter.

As e-scooters fall into a different category from mopeds or gentsuki (原付) in Japanese, a surprising rule of the road which is allowed for e-scooters is the ability to traverse the middle of an intersection when making a right turn. Where marked mopeds are expected first to cross all the way to the other side of the street and then make a 90 degree right turn (see diagram for more details).

Where marked mopeds are expected to cross all the way to the other side of the street when making a right turn (image at left), whereas e-scooters are allowed to traverse the middle of an intersection (image at right), Image sourced from Biglobe
  • Just like bicycles, e-scooters are allowed to go the opposite way from how cars can be restricted on small roads.
  • If there is a designated bike lane (usually painted blue) which is marked jitensha senyo (自転車専用), then you are obligated to ride in this lane.
  • While you can use your mobile telephone for directions—it must be secured to the e-scooter, you are not allowed to have a conversation while riding.
  • Although it goes without saying, driving while under the influence is prohibited. 
  • Riding double is not allowed.  That includes riding while holding a child.
  • At this point it is unclear whether a valid International Driver’s License can be used as a suitable driver’s license. It is probably safe to assume that you will need a valid Japanese driver’s license.

What if I get into an accident?

Move the e-scooter to a safe place—if you can, call 110 to reach the police, and report the details to the rental agency.

How much does it cost to purchase one?

While it probably makes sense “to try before you buy,” if you just have to get your own, look no further than Rakuten or Amazon. A brand new e-scooter will set you back approximately 50,000 ~ 65,000 yen ($450 ~ $600).

Opportunity to Earn Some Extra Bucks

You may be able to make money from renting out space for parking.  Luup is actively seeking to expand its network of dedicated parking spaces, which they call “ports.”

Got some extra space to rent out? Luup is looking for parking “ports” for its fleet of electric assist bicycles, too, Image Sourced from Luup

If you have a little extra “dead space” and would like to make a few extra bucks, you may be able to partner with Luup “to install your own port.”  It does not take much space.  Contact Luup to find out how much you will be paid.

Helping to Reduce the Cost of the “Last Mile”

E-scooters are certainly a good fit for recreation, but it is possible that their real value will be as a solution for transportation services in geographies that are becoming unprofitable and difficult to continue to service in Japan.

Luup’s Okai explained,

The overwhelming weakness of “micro-mobility” in Japan is transporting goods to places far from train stations. It is simply cost-prohibitive. In Southeast Asian countries, motorcycles and scooters are in circulation. In China, there are so many bicycles that a business can be established where a 400 yen ($3.67) coffee can be delivered for only 50 yen (46 cents). Delivery services such as UberEats in Japan cost significantly more than that. Other ‘C to C services’ with a high unit price, such as tutoring and housekeeping services, can often be provided in places far from train stations, but on-site services such as nursing care with a low unit price are unprofitable when transportation costs are included. Thus, e-scooters may provide more of an economical solution.

Have fun while riding, but drive carefully, Image Sourced from pen Online

Time will tell if e-scooters will catch on in Japan, but I for one have certainly been inspired to go for a ride!

Link to Japanese Source: https://advanced.massmedian.co.jp/article/detail/id=1742 and http://gamingmatome1.blog.jp/archives/26105828.html

Mark Kennedy

Mark Kennedy is a native of Chicago who has spent more than 20 years living, studying, and working in Japan. By day he is Country Head - Business Development, Nexdigm - Japan but becomes a writer after work. Mark is a lifelong student of the Japanese language and culture. He loves to travel throughout the country. Mark also is the author behind the "Real Gaijin" Substack, countryroadsjapan.com, as well as the Country Roads Japan and Coastal Sailing Japan YouTube channels. Photo supplied courtesy of the author who had stopped to check out the free-roaming horses and cows about half-way up to the summit of Mt. Aso, an active volcano in the center of Kyushu.

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